Flatra

Know more about Flatra

Step-by-step answers for society secretaries and residents — everything the app can do and exactly where to find it.

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🎬 Video guides will be added soon for more understanding.

Getting started

What is Flatra?
Flatra is the operating system for apartment associations — maintenance billing (fixed or bill-split), water metering, expense tracking with receipts, announcements, complaints, events, polls and collections — built for Indian societies of 10–100 flats.
How do I get Flatra for my society?
Install the app → log in with your mobile (OTP) → tap “Get Flatra for your society” → fill in your apartment details. We set it up — usually within a day — and you become the admin. Free to start, no payment needed.
Can I try it before onboarding?
Yes — after logging in, tap “Explore the demo”: a complete sample society where you can enter readings, add bills, generate maintenance and switch between the secretary and resident views. Nothing is saved.

Login & security

How does login work?
First login: an OTP on your registered mobile, then you set a 6-digit PIN. From then on it’s just mobile + PIN — no SMS needed.
I forgot my PIN
On the login screen tap “Forgot PIN?” — you re-verify with an OTP and set a new PIN.
OTP didn’t arrive
Wait for the Resend timer (60 seconds) and tap Resend once. Repeated rapid attempts trigger a 5-minute lock from the SMS provider.

Flats & residents

How do I add flats?
Flats → Add flat — flat number, block, owner name & mobile, area (optional) and water meters. The owner can log in with that mobile immediately.
Owners vs tenants
Admins add owners. An owner can add their tenant from the resident app — the tenant then gets their own login on their number.
How do I get residents onto the app?
Add their mobile to their flat — that’s it, they log in with it. Track who joined via the phone icons on Flats and the App usage screen, and send ready-made WhatsApp invites from there.
Deleting a flat
Swipe right on the flat → Delete. A confirmation shows exactly what’s affected (outstanding dues, logins, history) before anything happens.

Maintenance billing

How do I set a FIXED monthly maintenance?
Settings → Maintenance & billing → switch “Divide bills” to “Fixed amount” → enter the default per-flat price. Different amounts for specific flats: set them from the Flats screen. The change applies from the next generation — regenerate the current month if you want it now.
How does “Divide bills” mode work?
Record the month’s bills; on Generate, common bills split equally (or by sq ft) across flats and water bills split by each flat’s meter usage — totals always reconcile to the actual bills.
Generating the month
Maintenance → Generate — per-flat invoices appear with an itemised breakdown each resident can see. Regenerating overwrites the month but preserves payments already recorded.
Recording payments (incl. partial)
Tap a flat’s invoice → Mark paid — full or partial, cash/UPI/other. Filter the month by Paid / Partial / Unpaid.
I changed settings after generating — why “out of date”?
Generated months are snapshots. Changing billing settings flags the month “out of date”; tap Regenerate to apply (or leave it — new settings apply from next month).
Rounding amounts to neat figures
Settings → Maintenance & billing → Rounding — round each flat’s total UP to ₹10/₹50/₹100 for easier collection.

Water

Entering water readings
Water readings → tap a meter — the previous reading auto-fills, enter the current one. Readings lock once the month’s maintenance is generated.
A meter is not working
In the entry sheet tap “Use average” — Flatra bills the average of that meter’s last recorded months (up to 6). No history yet? Use “Enter estimate” instead.
Charging water by slabs
With water pricing enabled for your society: Settings → Maintenance & billing → Water pricingFixed slabs (your own ₹-per-litre bands, water-board style) or Auto slabs (the system finds the basic usage from your lightest 25% of flats; heavy users pay ×2/×3 weight while the total still matches your actual bills). Ask us to enable it for your society.

Bills & expenses

Adding a bill
Bills → Add bill — name, amount, optional date and notes. Tick “Water-related expense” for Manjeera/tanker bills so they enter the water cost pool.
Attaching receipts (up to 5, camera or gallery)
In the bill form add up to 5 photos — take them with the camera or pick from the gallery. Tap a bill’s thumbnail later to swipe through all of them. Residents can view them too (transparency).
Recurring bills (watchman salary etc.)
Tick “Repeat every month” when adding, or manage templates in Bills → Recurring. They auto-appear each month; browsing future months shows faded previews you can “Mark paid” early.
Splitting a bill across only some flats
On a common bill tap the settings icon → choose the flats that share it. Others can optionally see it listed at ₹0 for transparency.

Money, funds & reports

Recording handover / association funds
Settings → Association funds → Add funds entry — each amount with a name (“Cash from previous secretary Ramesh”), Balance or Corpus, and an optional reference document (image / PDF / Excel).
Where do I see money in hand?
The “In hand” card on the dashboard → the full statement: opening funds itemised, then month-by-month in/out with a running balance.
Reports
Reports — collections, expenses, payment methods, outstanding flats and the association balance, month by month.

Collections & reminders

Who is overdue?
A red dashboard card appears when flats are pending for over a month — open it for the list with call/WhatsApp buttons per flat, aging filters, and a share button that composes the full pending list for your society WhatsApp group (you choose what to include).
Automatic payment reminders
Settings → NotificationsRemind unpaid flats every 2 / 5 / 10 days — each unpaid flat’s owner gets an app notification with their exact pending amount until they pay.
Month-end pending list
On the last day of the month, admins get a nudge to share the long-pending list in their WhatsApp group — one tap opens it pre-composed.

Communication

Announcements
Post to all residents or owners only; residents react and comment. Use the mic to dictate and the ✨ button to tidy the text.
Complaints
Residents raise issues with photos; everyone sees them; admins move them through Open → In progress → Done (and more) with notes and comment threads. Push notifications keep both sides updated.
Events, polls & help desk
Events track festival expenses and donations (cash or in-kind). Polls give one vote per flat, changeable until expiry. Help Desk is your society’s contact book — plumber, electrician, security — with tap-to-call and WhatsApp.

Alerts & delegation

Maintenance alerts (lift AMC, tank cleaning…)
Alerts — quick-picks like lift maintenance and water-tank cleaning, once or recurring (monthly/quarterly/yearly), with remind-me-before and an optional resident notification.
Sharing work with committee members
Settings → Delegated access — give a trusted resident (or even an outside helper) specific features only: water readings, bills, announcements and more. They log in with their own number and see just those features.

For residents

What do residents get?
Their maintenance bill with the full breakdown, one-tap UPI payment (PhonePe / GPay / any UPI app) where enabled, the society’s expense register with receipts, announcements, events, polls, complaints and the help-desk directory — all after a one-time OTP + PIN login.
How does a resident pay?
From the bill card: scan the association’s UPI QR or use the one-tap PhonePe/GPay buttons. Offline payments (cash) are recorded by the secretary and reflect immediately.

Pricing

What does Flatra cost?
₹10 per flat per month with generous free months to start — no setup fee, no hardware. The society sees the platform fee transparently on its bills.
Ready to bring your society on?

Install the app, log in with your mobile, and tap “Get Flatra for your society”.

Get the app

Questions? flatraapp@gmail.com