Flatra Resident App — Screen-by-Screen Reference

The resident app has four tabs along the bottom: Home (the house icon — your maintenance bill and quick actions), Updates (the bell icon with an unread count — announcements), Directory (the group icon — who lives where) and Profile (the person icon — your photo, PIN, family and settings). Flatra is free to use for every resident. This page walks through every screen, starting with login. If your society is not on Flatra yet, the last sections show how to find it, ask to join, or set it up yourself.

Where everything is

Screen	How to reach it	What it is for
Login	App start, or after sign out	Sign in with your mobile number: PIN daily, OTP the first time
Home	First tab	Your maintenance card, pay button, quick actions
Launch overlay	Appears by itself on Home	A full-screen pay card and a promo
Pay maintenance	Home → Pay button	UPI ID, QR and one-tap payment apps
Submit payment for approval	Pay sheet → I've paid	Tell the secretary you have paid, with a screenshot
Bill breakdown	Home → eye icon or Breakdown	The itemised bill for one month
Previous bills	Home → Previous bills & receipts	Every month's bill and receipt
Society expenses	Home → Expenses	What the association spent, with receipts
Payment status	Home → Society payment status card	Who has paid this month (if the society shares it)
Updates (Announcements)	Updates tab	Announcements, reactions, comments
Meetings	Home → Meetings	Agendas, RSVP, minutes
Events	Home → Events	Festivals: donations, expenses, food count, poojas
Polls	Home → Polls	Vote on society decisions
Complaints	Home → Complaints	Raise and track complaints
Help Desk	Home → Help Desk	Watchman, plumber and other shared numbers
Residents	Directory tab	Flat-by-flat directory with call and WhatsApp
Profile	Profile tab	Photo, PIN, family access, notification sound, feedback, sign out
NearBazaar	Home → NearBazaar	Neighbourhood market for home-made food and produce
Welcome to Flatra!	After login when your number has no society	Find your society, set one up, or request a callback
Find my society	Welcome screen → find & join link, or a scanned join QR	Search your society and send a join request
Request access	Welcome screen → Request a callback	Ask the Flatra team to set up your society
Society setup wizard	Welcome screen → Start setup	Create your society yourself in a few steps
Intro slides	First launch only	Three slides about Flatra

Login

How to reach it: The app opens here when you are not signed in, after you sign out, and after the intro slides.

What it is for: Sign in with your mobile number. You use a 6-digit PIN every day, and a one-time password (OTP) the first time or when you forget your PIN. There is no iPhone app yet — on an iPhone, open Flatra in Safari and add it to your home screen.

What you see

• A picture of a building at dusk with a white card on top. The card changes as you go through the steps.
• Welcome back — "Glad to see you again. Let's get you in." The field Mobile number with the fixed prefix +91 and the hint "Enter your mobile number" (10 digits).
• Enter your PIN — "Your 6-digit Flatra PIN for +91 mobile." The hidden field Your PIN.
• Verify your number — "We've sent a code to +91 mobile." The field One-time password (6 digits).
• Set your PIN — "From next time you login with this PIN — no OTP needed." Fields New PIN and Confirm PIN.
• Continue as — "This number manages the society and lives here." Shown only when your number is both a secretary and a resident. Tiles Secretary — "Manage your association" (building icon) and Resident — "Your flat & bills" (houses icon).
• Below the card: the link Society not on Flatra yet? Request access › and the footer Privacy Policy · Delete my data (open in the browser).
• Errors appear in a red banner that shakes. The general error is "Something went wrong."

Buttons and actions

• Continue → — if your number already has a PIN you go to the PIN step; otherwise an OTP is sent and you set a PIN after verifying.
• Login → — signs you in with your PIN.
• Change number — back to the mobile step.
• Forgot PIN? — sends an OTP and asks you to set a new PIN.
• Verify & continue → — checks the OTP.
• Resend OTP — shows "Resend in Ns" for 60 seconds, then sends a new code: "We've sent a new code."
• Set PIN & continue → — saves your PIN. Errors: "PIN must be 6 digits", "PINs do not match".

"Get Flatra for your society" sheet

Subtitle "Leave your details and we'll set your association up."

Field	What to enter	Notes
Your name	Full name	Required.
Mobile number	10 digits	Hint "We'll call/WhatsApp you here". Pre-filled from the login field.
Society / apartment name	e.g. Sunrise Residency	Required.
Address (optional)	Building, area, street, city	Enough for the team to find you.
No. of flats (optional)	e.g. 24	—

Button: Request access. Validation: "Enter your name, 10-digit mobile and society name". Success: "Thanks! We've got your details — we'll contact you shortly."

Home

How to reach it: The first tab after login. Coming back to Home reloads it. Pull down to refresh.

What it is for: Your dashboard: this month's maintenance, the pay button, quick actions and the latest update.

What you see

• Flatra brand bar with the app icon. On the right, Switch apartment (the two-arrows icon) — hidden when you have exactly one apartment and one role.
• Hi, name 👋 with the line "Flat n · block · society" (building icon). Your avatar on the right opens the Profile tab.
• A banner carousel (only if your society has banners) that changes every 5 seconds.
• A lime food-count card while an event is waiting for your headcount: "🍽️ event — how many will eat?" with "Flat n · date · time · reply by d MMM" and the button Enter the count (restaurant icon).
• One Maintenance card per flat (described below). With no flat: "No flat is linked to your number yet. Ask your secretary to add you."
• Society payment status card (only if your secretary turned it on): "Who's paid this month — shared by your association" (checklist icon).
• Quick actions: Updates ("N new" or "Stay informed", megaphone), Events ("Join & celebrate"), Meetings ("Agenda & RSVP"), Polls ("Vote & decide"), Complaints ("Raise & track"), Help Desk ("Support & help"), Residents ("Who lives where"), NearBazaar ("Neighbourhood market", storefront icon).
• A latest-update strip with the newest announcement title, "— author", and a dot if unread. Tap to open Updates.
• Delegated duties card (badge icon) — "Your secretary shared these with you." Chips for each feature your secretary shared: Water readings, Flats, Bills, Maintenance, Announcements, Events, Polls, Complaints, Help Desk, Reports. Each opens the secretary's screen for that feature.
• "Could not load your home" with Retry if loading fails.

"Switch apartment" dialog

With one apartment and two roles, the icon flips you straight between Secretary and Resident. With several apartments, a dialog lists them as radio rows with "current" marked, and below it tiles Secretary — "Manage your association" (where you are the secretary) and Resident — "Flat list · bills & updates" (or "Your flat & bills"). Messages: "Could not load your apartments", "This number has only one apartment and role", "Could not switch — try again".

Maintenance card

• Maintenance · Month YYYY — or just "Maintenance" with "No maintenance bill generated yet" when there is no bill. If you have more than one flat it adds "Flat n · block · society".
• ₹ total — coral when unpaid, amber when partly paid, white when paid.
• Eye icon — opens the bill breakdown.
• A progress bar with "Paid ₹X (N%)" and "Balance ₹Y (N%)" or "Paid in full ✓".
• Breakdown (receipt icon) — opens the bill breakdown.
• Expenses (page icon) — opens Society expenses. Hidden if your society keeps expenses with the committee.
• Previous bills & receipts (clock-back icon) — opens Previous bills.
• Pay ₹balance / Pay maintenance (QR icon) — opens the Pay sheet. Shown only when your society has set payment details. Otherwise, when money is due: "Society has not set payment details yet — pay your secretary directly."
• Tenant section (below a divider):
  • Owner with no tenant: "No tenant added" with Add tenant (person-plus icon).
  • Owner with a tenant: the tenant's name, a Tenant chip, "+91 mobile · email", Edit tenant (pencil) and Remove tenant (red bin). Removing asks "Remove tenant?" — "Remove name from Flat n? They will lose app access to this flat." Buttons Cancel / Remove.
  • Tenant: "Owner: name · +91 mobile" or "You are the tenant of this flat" (badge icon).
  • Family member: "Family access · Owner: name" (family icon).

"Add tenant" / "Edit tenant" sheet

Subtitle "Flat n · society". Only the owner sees this.

Field	What to enter	Notes
Tenant name	Full name	Required.
Mobile number	Tenant mobile (for their login)	+91 and 10 digits. "The tenant signs in to the app with this number."
Email (optional)	name@email.com	—

Button: Add tenant / Save changes. Validation: "Enter tenant name and a 10-digit mobile".

Launch overlay

How to reach it: It appears by itself on Home after the first load, when your society or Flatra has a promo configured.

What it is for: A full-screen reminder with a pay card for each of your flats, plus a promo picture.

What you see

• A pay card at the top, one per flat (swipe between them): a house icon, Maintenance, "Flat n · society", a Breakdown chevron, the month, the amount (red if unpaid, amber if partial) and a status pill — "Paid via UPI/Cash/Other · d MMM", "₹X pending" or "Unpaid". With no bill: "No maintenance bill yet".
• A large white round close button (×). It pulses when nothing is due.
• The promo image (tappable) and a button with the configured label. The built-in default is Share with friends, which opens the share sheet with a Flatra invite.

Buttons and actions

• Pay ₹balance — when something is due and payment is set up. It pulses and opens the Pay sheet.
• Previous bills & receipts (when paid) or View breakdown — otherwise.
• Tapping outside the card closes the overlay.

Pay maintenance (sheet)

How to reach it: The Pay button on the maintenance card or the launch overlay.

What it is for: Everything you need to pay the society by UPI — the UPI ID, QR, PhonePe and GPay numbers — and the link to tell the secretary you have paid. Money goes directly to the association; Flatra never handles it.

What you see

• Pay maintenance and "Society · Flat n".
• An amber box Amount due ₹X (wallet icon).
• Pay to this UPI ID box (@ icon) with the UPI ID and the button Copy UPI ID.
• When one-tap links are off: Copy & open PhonePe and Copy & open GPay, and the helper: Open PhonePe / GPay → "Pay by UPI ID" → paste → enter the amount shown above.
• When one-tap links are on: PhonePe, GPay and Other UPI (rupee icon), with the helper: Opens your UPI app with the amount filled in. If it says "declined for security reasons", pay with the UPI ID above instead — some apps block link payments.
• The QR image with "Scan with any UPI app to pay", and on a phone the button Save / share QR with the hint "Save it, then use "Scan from gallery" in PhonePe / GPay."
• Rows Payee (badge icon), PhonePe +91… and GPay +91…, each with a Copy icon ("label copied").
• Your secretary's note in an info box.
• If there is no bill yet: "Pay your secretary via any of the above, then they mark it received."

Buttons and actions

• Copy UPI ID — copies it ("UPI ID copied").
• Copy & open PhonePe / Copy & open GPay — copies the ID and opens the app: "UPI ID copied — tap 'Pay by UPI ID' in the app and paste it."
• PhonePe / GPay / Other UPI — opens the app with the amount pre-filled and the note "Maintenance Flat n". Failure: "Could not open a UPI app — scan the QR or copy the UPI ID instead."
• Save / share QR — shares the QR image. Failure: "Could not share the QR".
• I've paid — submit for approval (check icon; shown when a bill exists) — closes this sheet and opens the claim sheet. Helper: "Attach your payment screenshot — the secretary approves it and your bill turns paid. No WhatsApp forwarding needed."

Submit payment for approval ("I've paid")

How to reach it: I've paid — submit for approval in the Pay sheet.

What it is for: Tell your secretary you have paid — by UPI or cash — with the amount, reference and a screenshot, so they can mark your bill paid.

What you see

• Submit payment for approval and "Society · Flat n · YYYY-MM".
• If a claim is already waiting (amber, hourglass): "A payment of ₹X is already waiting for your secretary's approval. You can submit again after they act." No form is shown.
• If your last claim was rejected (red): "Your earlier claim was rejected: reason You can submit again with the correct details."

"Submit payment for approval" form

Field	What to enter	Notes
Amount paid (₹)	What you actually paid	Pre-filled with your balance (or the total if nothing is pending). Must be more than 0: "Enter the amount you paid".
UPI reference / UTR (optional)	e.g. 425512345678	From your UPI app's receipt.
Payment screenshot (optional)	Tap Attach screenshot	Choose "Choose the payment screenshot" or "Take a photo". A thumbnail and Remove appear after attaching.

Button: Submit for approval (paper plane). Success: "Sent for approval — your secretary will verify and mark it paid 🙌".

Bill breakdown (sheet)

How to reach it: The eye icon or Breakdown on the maintenance card, the chevron or View breakdown on the overlay, or a row in Previous bills.

What it is for: The itemised bill for one month, line by line.

What you see

• Maintenance · Month YYYY and "Flat n · society".
• Line items with an icon by kind — water (water drop), common (receipt), adjustment (plus/minus) — each with a label, an optional note and the amount.
• Total.
• A status banner: "Paid via UPI/Cash/Other · d MMM" (tick icon; adds " · advance ₹X adjusts next month" if you overpaid); "Partially paid — ₹X received · balance ₹Y pending." (hourglass); or "Unpaid — please pay your secretary (cash / UPI)." (info icon).

Previous bills

How to reach it: Previous bills & receipts on the maintenance card, or on the overlay once paid.

What it is for: Every month's bill and receipt for your flat, newest first.

What you see

• Previous bills — the title, and "Flat n · society".
• A totals card: Paid so far, Pending, "N months".
• One card per month: "Month YYYY", then "Paid via UPI/Cash/Other · d MMM yyyy", "₹X received · ₹Y pending" or "Not paid yet", the amount and a chip Paid / Partial / Unpaid. Tap to open that month's breakdown.
• No bills yet — "Your monthly maintenance bills and receipts will appear here once the secretary generates them." "Could not load your bills" with Retry.

Society expenses

How to reach it: The Expenses chip on the maintenance card.

What it is for: A read-only view of what your association spent each month, with receipt photos.

What you see

• Society expenses with the society name, and the intro "What your association spent, month by month. These bills are recorded by your secretary."
• A Month dropdown (calendar icon) covering the last 12 months.
• A totals card: Water / Common / Total.
• Expense cards: the name; chips Water or Common, Monthly (recurring), the date "d MMM", Bill (paper-clip icon) when a photo exists; notes; the amount. Tap a card with a photo to open a swipeable gallery ("Could not load the bill photo" on failure).
• If your society keeps expenses private (lock icon): "Expense details are not shared" — "Your association has chosen to keep expense details with the committee. Ask your secretary if you need a breakdown."
• "No bills recorded for Month YYYY." for an empty month. "Could not load expenses" on error.

Payment status

How to reach it: The Society payment status card on Home. The card appears only when your secretary turned this on.

What it is for: A read-only list of which flats have paid this month. No amounts are shown.

What you see

• Payment status — the title, and "Maintenance · Month".
• Chips Paid N / Partial N / Unpaid N.
• Rows with the flat number, name and a chip Paid / Partial / Unpaid.
• Footer: "Shared by your association for transparency. Statuses update as the secretary records payments."
• If turned off (eye-off icon): "Not enabled by your society" — "Your association has not turned on the shared payment-status view."

Updates (Announcements)

How to reach it: The Updates tab, the Updates tile, the latest-update strip, or a push notification.

What it is for: Read updates from your association, react and comment. Residents cannot post announcements.

What you see

• Cards with a megaphone icon, the title, a short preview, "author · d MMM, h:mm a", a heart count and a comment count. Tap to open.
• No announcements yet — "Updates from your association will appear here." Errors: "No internet connection" — "Check your network and try again." or "Could not load announcements", with Retry.

Announcement detail

• Announcement — the title, "author · d MMM yyyy, h:mm a" and the body.
• Reaction chips 👍 ❤️ 🎉 😂 🙏 😮 with counts. Tap one to react; your chip is highlighted. One reaction per person.
• "N comments" with threaded replies. Each comment shows initials, the name (or "Resident"), a Secretary chip when from the secretary, and how long ago. "Be the first to comment." when empty.

Buttons and actions

• Reply (reply icon) — a "Replying to name" bar appears with an × to cancel.
• Delete (red, on your own comments) — asks "Delete comment?" — "This also removes its replies." Buttons Cancel / Delete.
• Comment box with the hint "Add a comment…" or "Write a reply…", a mic (Speak instead of typing / Stop dictation) and a send button.

Meetings

How to reach it: The Meetings tile on Home.

What it is for: Society meetings with their agenda. Say whether you will attend, discuss, and read the minutes afterwards.

What you see

• Meetings — the title, a How does this work? icon (?), and a filter icon (three lines; an amber funnel when active) that opens "Show meetings from": All meetings, Year YYYY and month rows with counts. The active filter shows as a removable chip.
• Each card: a group icon, the title, "MMM dd, EEE · hh:mm a · venue", "created by name", a status chip Scheduled / Completed / Cancelled, an audience chip if not everyone is invited (Owners, Flats 101, 102 or N flats), counts for ✓ yes / ✗ no / ? maybe / 💬 comments, a mic icon if there is a voice note, and "N/M actions done" or "You: Yes/No/Maybe".
• No meetings yet — "Society meetings and their agendas will appear here." "No meetings in this period" when filtered.

Meeting detail

• Meeting — the title card with the status chip, "Invited: audience", the date (calendar icon), the venue (place icon), "Called by name" and Play voice note.
• Agenda — numbered points.
• Will you attend? (while scheduled) — buttons Yes, No, Maybe; a field Message to the committee (optional) (up to 300 characters); and the note "Tapping a choice again updates your response with the message."
• Responses — chips "Yes N" / "No N" / "Maybe N".
• Minutes of meeting (once completed) — the minutes and Action points with done or not-done marks. Read-only.
• Discussion (N) — comments with "name · flat" and a Secretary chip. "No replies yet." when empty. A "Write a reply…" field (up to 500 characters) with a send icon.

"Can't make it?" dialog

Opens when you tap No. "A short reason helps the committee — optional."

Field	What to enter	Notes
Reason	e.g. Travelling that week (optional)	Optional. Closing the dialog leaves your response unchanged.

Buttons: Skip & send No / Send. Errors: "Could not send your response — try again", "Could not post the reply".

Events

How to reach it: The Events tile on Home.

What it is for: Festivals and society events — see the report, give your food headcount, book a pooja slot, add your gothram line, and (if you are an organizer) record donations and expenses.

What you see

• Events — the title. Cards with the picture (or a party-popper icon), the name, a chip Donations or Expenses, and "d MMM · N participating · Collected ₹X / Spent ₹X · Billed".
• No events yet — "Your society hasn't added any events yet."

Event detail

• The title is the event name. Header: banner image, name, chips (Donations/Expenses, the date, Billed) and notes.
• Event report — donation events: Collected, Spent, Balance in hand or Shortfall; expense events: Total spent, Participating flats, Per flat.
• Participants (N) — "N flats taking part" or "No flats added yet."
• Cards when enabled: Food count (Annadanam) — "Tell us how many will eat from your flat"; Pooja schedule — "Book a slot for your flat — morning or evening"; Gothram details — "Add your gothram / sankalpam for the pooja"; Auctions & winners — "Auction results appear here" or "N winners · ₹X raised".
• Expenses card ("N items · ₹X" or "Nothing recorded yet — tap to add") and, for donation events, a Donations card.

Donations

• Donations — the title, with a Sort menu: Newest first, Donor name (A–Z), Amount — high to low, Amount — low to high.
• Header "event · total collected ₹X · N donors". Cards with initials, name, date, a note chip, and the amount or In-kind (gift icon).
• No donations yet — "Record each donation with the donor's name and flat."
• Organizers only: Add donation, and Edit / Remove per row ("Remove donation?").

"Add donation" / "Edit donation" sheet (organizers)

Field	What to enter	Notes
Donor name	Who donated?	Required ("Enter the donor name").
Amount (leave 0 for in-kind)	0 = donated an item, not cash	—
What was donated / note (optional)	e.g. 5kg laddu, flowers, cash	—

Button: Add donation / Save changes.

Expenses (event)

• Expenses — header "event · total spent", a Billed chip, and cards with the date and a Receipt chip. No expenses yet — "Add each spend — decorations, prasadam, sound…".
• Organizers only, and only while the event is not billed: Add expense and a Remove icon per row.

"Add expense" sheet (organizers)

Field	What to enter	Notes
What was it for?	e.g. Decorations	Required ("Enter a name and an amount").
Amount	₹	Required.
Receipt date (optional)	Pick a date	—
Note (optional)	e.g. Paid to Sri Flowers	—

Food count

• Food count — header "N people", "N flats replied", the meal date and time, "Please reply by EEE, d MMM" and a note.
• Your own flats first: "Flat n", the names, and the count, "Not coming", or "Tap to enter how many will eat". Then Everyone else (read-only).

"How many will eat?" sheet

Subtitle "Flat n · count everyone, including children."

Field	What to enter	Notes
Count chips	Not coming, 1, 2, 3, 4, 5, 6, 8, 10	Or type in Other number:.
Names (optional)	e.g. Viswanadham, Saraswathi, 2 kids	—

Button: Confirm N or We are not coming. Then "Thank you! N people noted 🙏" or "Noted — your flat is not joining the meal". The Home card keeps asking until your flat answers.

Pooja schedule

• Pooja schedule — day cards (past days carry a Past chip), each with slots Morning (sun icon) and Evening (moon icon).
• Bookings read "Flat n · name (you)" with a chip Approved / Declined / Pending, and "Declined: note" if declined. Empty slot: "No pooja booked". Closed slot: "Closed for booking — reason" (lock icon).
• Request (plus) — appears when your flat has not booked that slot, the slot is open and the day is not past. Remove (bin) on your own bookings.
• No event dates set — "Set the event start and end dates first — the pooja days come from that range."

"Request pooja" sheet

Field	What to enter	Notes
Name for the pooja (optional)	e.g. Viswanadham & family	Shows "day · slot" above.

Button: Send request. Note: "Your secretary will approve or decline — you'll see the status here." Then "Request sent for approval 🙏".

Gothram details

• Header "event", "N flats submitted". Your flats only: "Flat n" with a Not added chip or an edit icon, your text or "Tap to add your gothram details", and "by name" once submitted.
• No flat linked — "Ask your secretary to link your flat to add gothram details."

"Flat n" gothram sheet

"Write the line exactly as the purohit should say it — Telugu, Hindi or English." Example: "Paidipala gothram, Viswanadham garu, Darma pathni Saraswathi."

Field	What to enter	Notes
Gothram line	Gothram, names of family members…	Up to 1500 characters.

Button: Save. Then "Gothram details saved 🙏".

Auctions & winners

Read-only. "Total from auctions" ₹, then cards with the name, "winner · Flat n" or "· Outside", and the amount or a "🏆 Winner" chip. Tap a photo to enlarge. Empty: "No winners recorded yet" — "Auction results and game winners will appear here."

Polls

How to reach it: The Polls tile on Home.

What it is for: Vote on society decisions. One vote per flat; you can change it until the poll closes.

What you see

• Polls — cards with a ballot icon, the question, a chip Open or Closed, and "N voted · Closes d MMM" or "Closed".
• No polls yet — "Your society hasn't posted any polls yet."
• In the detail (Poll): the question; chips Open/Closed, Multiple choice, "Closes/Closed d MMM yyyy"; "N flats voted"; photos (tap for a gallery).
• A vote card (if you have not voted and the poll is open): "Select your answer" or "Select your answers", with round buttons or checkboxes for multiple choice.
• Results — bars with "count · N%". Your choice is ticked and highlighted. If hidden: "Results are hidden until you vote or the poll closes."

Buttons and actions

• Submit vote — records your flat's vote. "Choose an option" if nothing is selected.
• Change vote (while open) — shows the options again with Update my vote and Cancel.

Complaints

How to reach it: The Complaints tile on Home.

What it is for: Raise a complaint and follow it to a resolution. Every resident in the society can see every complaint; only the association changes the status.

What you see

• Complaints — cards with a status icon, the title, a status chip, "Flat n · d MMM · N comments" and a photo icon if one is attached. Statuses: Open, In progress, Decision pending, Duplicate, Won't do, Done.
• No complaints yet — "Something broken or bothering you? Raise it and the association will track it to a resolution."
• In the detail (Complaint): the title, status chip, "Flat n" chip, "Raised by name · d MMM yyyy, h:mm a", the details, the photo (tap to zoom), the secretary's status note (megaphone icon), and Comments ("No comments yet — start the conversation."). Each comment shows "name · Flat n", an Admin chip for the secretary, and the time. A comment bar "Write a comment…" with a mic and a send button.

Buttons and actions

• Raise complaint (plus, bottom right) — opens the sheet below. On success the new complaint opens.

"Raise a complaint" sheet

"Visible to everyone in your society. The association updates its status as it moves forward."

Field	What to enter	Notes
What's the issue?	e.g. Water leakage near lift on 2nd floor	Up to 120 characters. A mic lets you speak. Required ("Give the complaint a short title").
Details (optional)	Where, since when, how bad…	A sparkles button Tidy up the text cleans up the wording; a mic is also available.
Add a photo	From your gallery	Remove photo clears it.

Button: Raise complaint (reads "Raising…" while sending).

Help Desk

How to reach it: The Help Desk tile on Home.

What it is for: Numbers your secretary has shared — watchman, plumber, electrician and more. Read-only.

What you see

• Help Desk — cards with initials, the name, the number and a category chip (Watchman, Plumber, Electrician, Lift service, Water tanker, Carpenter, Painter, Internet, Gas, Emergency).
• A round WhatsApp button (for 10-digit numbers) and a green call button. Where the device has no dialer, the number is copied instead: "number copied".
• No contacts yet — "Your secretary hasn't shared any contacts yet."

Residents (Directory tab)

How to reach it: The Directory tab, or the Residents tile on Home.

What it is for: Who lives where, with one-tap call and WhatsApp. Read-only. Family members never appear here.

What you see

• Residents — one card per flat: a flat-number tile, "Flat n · block", and a Vacant chip if empty.
• An owner row — photo or initials, the name (or "Owner —"), an Owner chip, "+91 mobile", WhatsApp and call buttons — and a tenant row with a Tenant chip if there is one.
• "No flats added yet". "Could not load residents" on error.

Profile

How to reach it: The Profile tab, or your avatar on Home.

What it is for: Your photo and PIN, family access, notification sound, feedback, and sign out.

What you see

• A header card: avatar, name, "+91 mobile · Flat n", society.
• Profile photo & login PIN — "Your picture and PIN settings" (account-circle icon). Opens My profile.
• Family access — "Give family their own login to this flat" (family icon). Shown only if you can manage family for at least one flat.
• Notification sound — "Default, Flatra English or Flatra తెలుగు" (speaking-head icon).
• Send feedback — "Tell the Flatra team what to improve" (review-bubble icon).
• Know more about Flatra — "Guides & FAQs for every feature" (book icon). Opens flatra.in/know-more.
• Privacy policy — "How Flatra handles your data" (privacy icon).
• Sign out (red, exit icon) — "You can sign back in with OTP or PIN". Stops notifications, clears the session and returns to Login.
• Footer: "Flatra vversion (build)".

"My profile" sheet

Field	What to enter	Notes
Photo (camera icon)	Pick from the gallery	Opens a round "Crop photo" screen. "Profile photo updated". Caption: "Your photo helps the secretary identify you."
Your name (pencil icon)	e.g. Ramesh Kumar	Up to 60 characters. Dialog "Your name" with Cancel / Save. "Name updated — everywhere in the app".

Rows below: Change PIN — "Set a new 6-digit login PIN", and Sign out (red).

"Change PIN" dialog

"Your 6-digit PIN is what you login with (no OTP needed)."

Field	What to enter	Notes
New PIN	6 digits	"PIN must be 6 digits".
Confirm PIN	The same 6 digits	"PINs do not match".

Buttons: Cancel / Save. Success: "PIN updated — use it for your next login". Error: "Could not update PIN".

"Family access" sheet

"They log in with their own mobile (OTP once, then a PIN) and see this flat exactly like you — bills, updates, meetings. They are never shown in the society directory." If you manage several flats, chips "flat · society" pick the flat. The member list shows name, a relation chip, +91 mobile and a bin icon to remove. Empty: "No family members added yet."

Field	What to enter	Notes
Relation	Wife, Husband, Son, Daughter, Father, Mother, Other	"Other" shows the field "Relation (e.g. Brother)".
Full name	Their name	Required.
Mobile	Their mobile (their login)	+91 and 10 digits. "Enter name, relation and a 10-digit mobile".

Tap Add to list for each member, then Save family access. Success: "Family access saved — they can log in with their own number now".

"Notification sound" sheet

"Flatra alerts can speak — "maintenance payment is due today" — or use your phone's normal notification sound."

Field	What to enter	Notes
Default	Your phone's normal notification sound	"Using your phone's normal notification sound".
Flatra English	Spoken alerts in English	"Notifications will speak in English".
Flatra తెలుగు	Spoken alerts in Telugu	"నోటిఫికేషన్లు తెలుగులో వస్తాయి".

"Send feedback" sheet

"Tell us what to improve, what broke, or what you wish Flatra did — it goes straight to the team."

Field	What to enter	Notes
Your feedback…	At least a few words	Up to 2000 characters. "Write a few words of feedback" if too short.
Attach a screenshot (optional)	A picture	Remove clears it.

Button: Send feedback. Success: "Thank you! Your feedback reached the Flatra team 🙏".

NearBazaar

How to reach it: The NearBazaar tile on Home.

What it is for: A neighbourhood market for home-made food and farm produce, sold by residents to neighbours nearby. You pay the seller directly by UPI or cash. Flatra takes no commission and handles no money.

What you see

• NearBazaar — the title, with tabs Browse / My orders (N) / My shop.
• Browse: category chips All, Pickles & podis, Sweets & snacks, Rice & grains, Fruits & vegetables, Oils, ghee & dairy, Millets & organics, Other; a Sort menu (Newest, Nearby, ₹ Low to high, ₹ High to low); listing cards with a photo, a veg/egg/non-veg dot, the title, "₹X / unit", the kitchen name (a link), " · Flat n, society · Same building / N m away / N km away", a ★ rating and chips Made to order, Ready in time, Min N unit, Registered kitchen, Your listing. Pre-book items show "N of M unit booked · arriving d MMM · book by d MMM" or "Confirmed — …". Empty: "🧺 Nothing nearby yet — be the first!"
• My orders: cards with the title, "qty unit · seller note" and a chip Pending / Accepted / Delivered / Declined / Cancelled. Empty: "No orders yet" — "When you order from a neighbour, you'll track its status here — requested, accepted, and delivered."
• My shop: a kitchen card — "Set up your kitchen" / "Your shop name, delivery time and UPI — shown on every item you sell." when none exists; otherwise the photo, name, tagline, Edit kitchen (pencil), "Delivers in time" or "Delivery time not set" with Change, and chips Registered kitchen and UPI id. Then "My items (N)". Empty: "Start your home shop" (Set up my kitchen) or "Add your first item" (Add an item).

Buttons and actions

• Sell something (storefront icon, bottom right) — if you have no kitchen it first opens Set up your kitchen, then New listing.
• Change (delivery time) — opens "Delivery time" with the hint "e.g. 2 days / 3 hours", chips Within hours / Same day / 1 day / 2 days / 3 days, the note "Shows on all your items right away." and Cancel / Update. Then "Delivery time updated".

Listing detail

• The title is the item name. A menu offers Report (buyers) or Edit listing, Pause (sold out) / Reopen and Cancel listing (sellers).
• Photos; the title, price, kitchen link and flat/society/distance; chips for the category, Made to order, Ready in …, Min order N unit, Veg / Contains egg / Non-veg, Pickup at their flat / They deliver / Pickup or delivery, Registered kitchen, the rating, Sold out / Cancelled; the description and "Note: status note".
• Group pre-book card (pre-book items): a progress bar, "N of M unit booked — happens only if the minimum fills. Share with neighbours!" or "✅ Confirmed — …", and "Arriving … · book by …".
• Your order card (buyers): the status "Waiting for the seller" / "Accepted" / "Delivered" / "Declined", "qty unit · ₹", "Seller: note" or "Reason: note"; when accepted, "Pay directly: upi" with Copy UPI; when pending, Withdraw request; when delivered, Rate this order (opens "How was it?" with five stars and Submit rating).
• Orders (N) (sellers): each order shows "buyer · Flat n, society", a chip New / Accepted / Done / Declined, the quantity, ₹ and the buyer's note, and "Rated ★ n" once rated. Empty: "No orders yet. Orders from neighbours appear here — you accept each one with a pickup or delivery note."
• Footer: "Sold by your neighbour, not by Flatra. Pay the seller directly — Flatra takes no commission and handles no money."

Buttons and actions (listing)

• Order now / Pre-book now (basket icon) — opens the order sheet. Shown when the item is active and you have no order, or your last order was declined.
• Accept (seller) — "Accept order" with the hint Pickup/delivery detail (e.g. "Sat 5pm, Flat 204") and Cancel / Accept.
• Decline (seller) — "Decline order" with the hint "Reason (shown to the buyer)" and Cancel / Decline.
• Mark delivered (seller).
• Report — "Report this listing?" — "Flag it for the Flatra team to review — for example if it is not food, misleading, or inappropriate." Buttons Cancel / Report. Then "Reported — thank you".
• Cancel listing — "Cancel this listing?" — "Everyone who booked will be notified. No payment was involved." Field "Reason (optional)". Buttons Keep it / Cancel listing.

"Order" / "Pre-book" sheet

Field	What to enter	Notes
Quantity	Use the stepper	Cannot go below the seller's minimum ("Minimum N unit").
Note to the seller (optional)	e.g. Less spicy please / Saturday pickup	—

Button: Request N unit · ₹X (or Book …). Note: "The seller confirms your order in the app. You pay them directly — UPI or cash — on pickup or delivery." Then "Request sent — the seller will confirm 🧺".

"Sell on NearBazaar" / "Edit listing" form

A banner at the top reads "Selling as kitchen · Ready in time" or "No kitchen yet — set one up so buyers see your shop name, UPI and delivery time." Tap it to open My kitchen.

Field	What to enter	Notes
Photos (up to 4)	Pictures of the item	Each is cropped to 3:2; an × removes it.
What are you selling?	e.g. Avakaya pickle / Banginapalli mangoes	Required ("Add a name and a price").
Category	Pick from the dropdown	—
Price (₹) / Per	e.g. 350 / kg, dozen, jar, box, litre, pack or plate	Required.
Details (optional)	Description	Up to 1000 characters.
Food type	Veg / Contains egg / Non-veg / Not food / N.A.	—
Serve up to: X m/km	Slide from 200 m to 15 km	"Neighbours within this distance of your building can see and order."
Handover	Pickup at my flat / I deliver / Both	—
Made to order (switch)	On or off	"You prepare it after the order comes in."
Delivery time for this item (optional)	Preset chips	"Use kitchen time" clears the override.
Minimum order quantity (optional)	A number	"Buyers can't order less than this. Leave blank for 1."
Pre-book (arriving later) (switch)	On for group pre-booking	Reveals "Arrival date" (within 90 days), "Last day to book" and "Minimum total to confirm (optional)" — "You bring the load only if bookings reach this — everyone is notified when it fills."

Button: Put it up for sale or Save changes. Success: "Your item is live — neighbours nearby can see it 🧺" or "Listing updated". Footer: "Your name, flat and society are shown with the listing…"

"Set up your kitchen" / "My kitchen" form

Field	What to enter	Notes
Photo	A square picture	—
Kitchen / shop name	e.g. Lakshmi's Kitchen	At least 2 characters ("Give your kitchen a name").
One line about you (optional)	A tagline	Up to 160 characters.
Delivery time (update any time)	Within hours / Same day / 1 day / 2 days / 3 days / Weekend	—
Your UPI ID (optional)	e.g. 9848012345@ybl — buyers pay you directly	—
FSSAI registration (optional)	Your registration number	Shows a "Registered kitchen" badge.

Button: Create my kitchen or Save kitchen. Success: "Your kitchen is set up — now add what you sell 🧺" or "Kitchen updated". Tapping any kitchen name opens its page with "On sale (N)" and "Sold out / closed" sections ("Nothing on sale right now" when empty).

Welcome to Flatra! (no society yet)

How to reach it: You sign in with a number that is not linked to any society.

What it is for: Choose how to start: find and join your society, set one up yourself as its secretary, or ask the Flatra team to set it up for you.

What you see

• The Flatra wordmark over the dusk building, a language pill EN / తె / हि, and a Sign out icon (exit arrow).
• Welcome to Flatra! with an amber chip "No association is linked to your number yet" (info icon).
• An underlined link (search icon): My apartment already uses Flatra — find & join it →. Opens Find my society.
• "Choose how you'd like to start:"
• I manage an apartment (rocket icon; ribbon "Most popular") — "Answer a few simple questions — flats, maintenance, water — and your society is ready tonight." with the pill "⚡ Set up in 5 minutes" and a free-to-use pill. Button Start setup →.
• Get Flatra for your society (headset icon) — "Share your details and the Flatra team will call you and set everything up for you — flats, bills, everything. Also free." with "We call within 24 hours" (phone icon). Button Request a callback →.
• Footer links: Explore the demo (opens a demo secretary dashboard), Just looking around ("Take your time 🙂 — everything here stays available.") and Sign out.

Find my society (join request)

How to reach it: The find & join link on the welcome screen, or automatically after scanning your society's join QR.

What it is for: Search for a society that already uses Flatra and ask to join it as owner or tenant. Your secretary approves the request (and can add you as a family member instead).

What you see

• A back arrow, the title Find my society and language chips EN / తె / हि.
• A search box "Society name or pincode…" (search icon; a spinner while searching) and the helper "Ask your secretary which name your society uses on Flatra."
• Result cards: initials, the society name, "city · pincode" and a Join → button (it becomes a ✓ chip once selected).
• A status card for your existing request: pending (clock icon) — "Waiting for your secretary — you asked to join — Flat n · society" with Cancel request; approved (check icon) — "Approved! Sign in again to see your flat." with Sign in again →; declined (cross icon) — "Request declined: note".
• On the web version, while not declined: "Install the Flatra app" — "Get your bill, payment reminders, announcements and complaints with notifications — once the secretary approves you." Android shows Get it on Google Play; iPhone shows "On iPhone: tap Share ↑ in Safari → "Add to Home Screen"."
• Empty: "No society found with that name" with the link Can't find it? Ask us to onboard your society →.

Join form (inside the selected society card)

Field	What to enter	Notes
Your name	Full name	—
Flat number	Your flat	Required — the Send button is disabled until entered.
I am a	Owner / Tenant	Choice chips.

Button: Send request →.

Request access (ask the Flatra team)

How to reach it: Request a callback → on the welcome screen, or the "Can't find it?" link on Find my society.

What it is for: A form for the Flatra team to set up your society for you. You become the building admin once it is live.

"Request access" form

Section Your apartment — "Tell us about your society — we use exactly this to set it up."

Field	What to enter	Notes
Society / apartment name *	The name residents use	Required.
Type	Standalone Apartment / Gated Community / Villa Community / Gated Layout	Dropdown.
Floors	Number of floors	—
Number of flats *	At least 1	Required.
Full address	Flat/building, street, area, landmark…	Section Address.
Use my current location	Tap (crosshair icon)	Shows "Location attached (lat, lng)" with an × to clear. Error: "Could not get your location — check the location permission".
City / Pincode	—	—
Your name *	Your name	Section You (the secretary / admin) — "You'll be the building admin once your society is set up. Your verified mobile number is attached automatically."
Email (optional)	Email	—
Anything else? (optional)	e.g. we use water tankers + Manjeera	—

Button: Request access (paper plane). Validation: "Society name, your name and the number of flats are required". Success screen: Request received! — "We'll set up your society and call you shortly — usually within a day. You'll become the admin once it's live." Button Done.

Society setup wizard

How to reach it: Start setup → on the welcome screen.

What it is for: Create your society yourself in a few steps and become its secretary immediately. Available in English, Telugu and Hindi.

What you see

• A back chip, the Flatra wordmark, a language switch EN / తె / हि (applies to every step) and a progress bar with an "n/N" badge.
• Footer buttons Back (from step 2), Next (disabled until the step is valid) and, on the last step, Create my apartment (building icon).
• Leaving asks "Leave the setup?" — "Your answers so far will be lost." Buttons Continue setup / Exit.

Step 1 — "Tell us about you"

"You'll be the admin of your apartment. You can add more committee members later."

Field	What to enter	Notes
Your name	Your name	Required.
Email (optional)	Email	—

Step 2 — "Your apartment"

"The name residents know it by, and where it is."

Field	What to enter	Notes
Use my current location	Tap while at the apartment	Required. "Required — tap while you are at the apartment. Address fills in automatically." Turns green: "Location saved — check the details below." Error: "Could not get your location — please allow location access and try again."
Adjust on map	Optional	Opens "Pick location" with "Search address or area", "Tap map to move" and Use this location.
Apartment name	e.g. Sri Sai Residency	At least 2 characters.
Street / area (optional)	—	—
City	Default Hyderabad	At least 2 characters.
Pincode	6 digits	Required.
State	Default Telangana	—

Step 3 — "How big is it?"

"Flatra will create your flat numbers automatically — check the preview below." and "You can rename or remove any flat later."

Field	What to enter	Notes
Floors	1 to 60	Per block.
Flats per floor	1 to 20	Per block.
Numbering style	101, 102… / G1, G2, 101… / 1A, 1B… / or add flats yourself later	With the last choice: "No flat numbers now — you'll add flats yourself from the dashboard."
Block name (A, B…)	Up to 6 characters	Only with more than one block; every block needs a name. A Remove icon deletes a block.

Add another block — up to 8 blocks. Hint: "Does your apartment have blocks or wings? Add each one — every block can have its own floors and flats." The preview "Your flats (N)" shows up to 24 chips per block, then "+ n". At most 200 flats in total. "You can change this anytime in Settings."

Step 4 — "How do you collect maintenance?"

Field	What to enter	Notes
Fixed amount — most societies	Pick, then enter "Monthly amount per flat (₹)" (default 2000)	"Every flat pays the same amount each month. Example: ₹2,000 per flat. Some flats pay differently? Set per-flat amounts later." Must be more than 0. An ⓘ example: "30 flats × ₹2,000 = ₹60,000 collected every month. Same simple amount from everyone."
Divided from actual bills	Pick	"Just enter your monthly bills — watchman, electricity, water — and relax. Flatra divides the total among all flats for you." Example: watchman ₹22,000 + electricity ₹9,000 + water ₹14,000 = ₹45,000 ÷ 30 = ₹1,500.

Step 5 — "Does each flat have its own water meter?"

Field	What to enter	Notes
Yes, flats have meters	Pick	"Water charges will be added based on each flat's monthly reading."
No meters	Pick	"No water readings needed — maintenance covers everything."

Step 6 — "How water billing works" (only with meters)

A worked example: total water bill ₹24,000, total usage 600 kL, "Rate per unit ₹ 40 / kL"; Flat A (120 kL) ₹4,800, Flat B (85 kL) ₹3,400. Tap Got it.

Step 7 — "How will residents pay?"

"Money always goes directly to the association — Flatra never touches it."

Field	What to enter	Notes
We have an association bank account with UPI	Pick, then "Association UPI ID" (hint association@icici) and "Account name"	"Best option — residents get one-tap PhonePe/GPay buttons…" The UPI ID is required and must contain "@".
Personal UPI / cash for now	Pick, then "UPI ID (optional)" and "Account name"	"Also fine — residents pay by QR, UPI copy or cash which you record. (One-tap buttons need an association account because GPay blocks them for personal UPI.)"

Review — "Almost done!"

"Check everything once." Tappable rows (pencil icon) jump back to a step: your name; "apartment · city pin"; "N flats · N Blocks"; "Fixed maintenance — ₹X" or "Divided from bills"; "Water by meter" or "No water meters"; "UPI quick-pay ON · id" or "QR / cash payments". A badge confirms Flatra is free to use for the society and its residents.

Intro slides

How to reach it: Shown once, on the first launch with no session.

What it is for: Three swipeable slides introducing Flatra, in English, Telugu or Hindi.

What you see

• The Flatra wordmark, a language pill EN / తెలుగు / हिंदी, and Skip.
• Slide 1: Run your apartment without Excel — "Generate every flat's monthly maintenance bill in one tap."
• Slide 2: Money in the open — "Water billed by meter usage. Every expense with a receipt, visible to every resident."
• Slide 3: Set up in one evening — "Answer a few simple questions and your society is ready."

Buttons and actions

• A round next button (forward arrow) with a progress ring on slides 1 and 2.
• Get started on the last slide, and Skip at any time — both go to Login. The slides do not show again.

Frequently asked questions

I forgot my PIN. What do I do?

On the PIN step tap 'Forgot PIN?'. An OTP is sent to your number; after verifying it you set a new 6-digit PIN.

I paid by UPI but my bill still shows unpaid.

Open the Pay sheet and tap 'I've paid — submit for approval'. Enter the amount, the UPI reference and a screenshot. Your secretary approves it and the bill turns paid. Only one claim can wait at a time.

The Pay button is missing on my card.

Your society has not added its payment details yet. The card says so and asks you to pay your secretary directly. Once they add a UPI ID or QR in their Settings, the button appears.

I paid more than the balance. Where did the extra go?

It is kept as an advance and deducted from next month's bill. The breakdown shows 'advance ₹X adjusts next month'.

Can my spouse or son see the bill too?

Yes. Profile → Family access → add their name, relation and mobile. They log in with their own number and see the flat exactly like you. Up to 6 members per flat; they never appear in the directory.

I am a tenant. Can I see the bill?

Yes, if the owner or secretary added you as the tenant. You see the flat's bill, pay it and submit 'I've paid' like the owner. The owner stays in control of the flat.

My society is not on Flatra. How do I join?

After login you land on 'Welcome to Flatra!'. If your society is already there, use 'find & join it' and send a request with your flat number. If not, ask your secretary to set it up — or set it up yourself with 'Start setup'.

Is there an iPhone app?

Not yet. On an iPhone, open Flatra in Safari and use Share → 'Add to Home Screen' to keep it on your home screen like an app.